Comments for Social Media & Hospitality

Comment on 3 Reasons Why Accepting Online Reservations Is Important by Ken Burgin

Ken Burgin — Tue, 07 Dec 2010 03:48:22 +0000

Some time ago I saw figures from OpenTable that said >30% of their online bookings were made AFTER 11pm – another good reason to allow online bookings when no-ones around to answer the phone!

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Comment on Example: Real Time Social Customer Relations by admin

admin — Sun, 28 Nov 2010 04:18:30 +0000

A restaurant can’t control what a customer orders, and would be foolish to turn away a customer over a sophomoric drink name. It’s one of those things that I feel people just need to lighten up about. Still every customer is of ultimate value in this economy and you can use these tools to help communicate with all of them. Thanks for your feedback.

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Comment on Example: Real Time Social Customer Relations by Ken Burgin

Ken Burgin — Thu, 25 Nov 2010 06:18:05 +0000

Great example, and thoughtfully handled.

I also wonder about the very sexual names of some cocktails: ‘S*x on the Beach’ and ‘Screaming Org*sm’ are two examples. Smart operators have to be ever more aware of sexual harassment and ‘sexualisation’ of the workplace, but these crazy cocktails still seem to hang around!

Cheers – Ken

Comment on Its About Real Time Baby by Example: Real Time Social Customer Relations

Example: Real Time Social Customer Relations — Tue, 23 Nov 2010 18:55:51 +0000

[...] I wrote a post about how your customers view social media as real time, and today I had a experience that serves as [...]

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