Social Media and Hospitality Spiro Pappadopoulos

I believe in what we do at GuestFeed and for good reason. But I can tell you why you should do it until you get sick of me, or I could show you what can be done, and how it makes a difference. So here is a recent (today) example that I can share with you…

It started with a guestfeed photo post of a dessert from our client Evenfall Restaurant:

So as you can see a photo of the dessert was posted, and Evenfall had a chance to connect with a potential customer in front of thousands of other facebook users.

Next a subsequent facebook post about a menu item, posted via GuestFeed’s own facebook application ‘the social market’ highlights a new menu item and invites more interaction with this particular guest.

GuestFeed seized the opportunity to let the customer know they would be happy to host him for his bday, and that interaction is again a running dialogue in front of countless others.

It worked:

Using his iphone, the customer checked in at Evenfall after seeing the GuestFeed supplied checkin reminder sign in the men’s room, and lets his whole social circle know where he is spending his birthday dinner.

GuestFeed notified the manager on duty who personally delivered his birthday plate, and introduced himself and said thank you for being a part of their social network.

After Dinner happened:

There is no substitute for organically derived ‘word of mouth’ recommendations. GuestFeed generates them by facilitating the interactions, before-during-after, the guest’s visit and it allows management a window into their guests expectations for the evening.

It has Mr. Arbo pleased, acknowledged, and looking forward to his girlfriends bday dinner next month. (He booked as he left)

What do you think?